Shared WhatsApp Inbox
One inbox for every business number.
Monitor and reply across all your WhatsApp business numbers from a single team inbox — with assignment, full history, customer context and AI-drafted replies, so nothing goes unanswered.
The problem
Conversations are scattered across phones and numbers, replies are slow, and there's no record of who said what.
What you get
Multi-number inbox
Every business number in one place for the whole team.
Assign & collaborate
Route chats to the right agent and see who's handling what.
AI-drafted replies
Get suggested responses you can send or tweak in a click.
Customer context
See the customer's CRM and order history beside the chat.
Full history
Every conversation kept and searchable — across agents and time.
Quick replies
Saved replies and templates for the questions you answer daily.
How it works
Connect numbers
Add your business WhatsApp numbers.
Triage together
Assign and reply as a team from one inbox.
Resolve faster
Use AI drafts and customer context to reply quickly.
Built for how you actually work
Team support
Run support as a team without sharing a phone.
Sales triage
Route hot enquiries to the right rep instantly.
Multi-client agencies
Manage several brands' numbers from one place.
Faster responses
AI drafts + quick replies cut your reply time.
Built for
- ✓Support teams
- ✓Sales teams
- ✓Agencies
FAQ
Can multiple agents use it?
Yes — it's a shared, multi-agent inbox with assignment.
Does it keep history?
Yes — every conversation is kept and searchable across the team.
Does it suggest replies?
Yes — AI drafts a reply you can send or edit, with customer context alongside.
Works well with
Ready to hand off the back-office?
See Janiva run on your own numbers and companies. Book a 20-minute demo.
